New orders shipping in 2-3 days.

Free Shipping!

Spend $100 in US / $225 international for free shipping!

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If you have questions about a specific order, please ensure to include your Order # in the details below.

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Frequently Asked Questions

Shipping

How long will it take to receive my order?

The majority of our products are made to order. That means when you place an order, a printer gets cued up to start creating your item. We don't keep inventory due to the high number of products and variations that we offer. Our goal is to ship orders within 3-5 business days, but can take up to 10 business days in rare instances depending on size of order and current backlog. 

Do you ship internationally? How much is shipping?

We are now excited to offer free shipping to select international countries with order totals over $225 USD. Your subtotal must hit this total after all discounts and promotions have been applied. The following countries are included in this promotion:

Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam

These orders are shipped with an economy shipping rate that can take 1-4+ weeks for delivery. Your order may also be split into multiple shipments to reduce the postage rate. We are not responsible for any import or duty fees associated with the shipments. 

Currently, we cannot ship to the following countries: Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

How are customs charged?

Tabletop Terrain is a US-based company and European customers will likely need to pay import changes on top of order and shipping fees. These customs charges are not paid at checkout and you will need to coordinate with your own customs agency for payment. Tabletop Terrain is not responsible for any issues between you and your customs agency. 

Returns and Refunds

How do I return a product?

We proudly stand behind the exceptional quality of our 3D printed products. Our items are crafted with precision and care, ensuring they meet the highest industry standards. If you are not completely satisfied with your order, we offer a hassle-free return policy with a full refund. Your satisfaction is our top priority. Please contact us within 10 days of receiving the product and we will arrange the return. 

Products must be in the same condition as they were received in the mail. Custom orders are not eligible for return. 

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).